Question 1

What days do you deliver?

Accepted Answer

London/Greater London postcodes - We deliver 6 days per week, Monday - Saturday, between 6am and 6pm. All orders placed before 6:30pm will be delivered the next day. Deliveries will be made between 6am and 1pm.
 
We strongly advise that someone is at the delivery address to receive the order on the day of delivery.
 
Please note that we reserve the right to make some delivery dates unavailable should we reach capacity, or due to unforeseen circumstances. Should we have to change your delivery date, we will always advise you first to find a solution.

Question 2

What areas do you deliver to and how much does it cost?

Accepted Answer

We currently offer delivery to all London and Greater London postcodes.
We offer Free next day delivery on all orders placed before 6:30pm

Question 3

What are your order cut off times?

Accepted Answer

London/Greater London postcodes - 6:30pm for next day delivery. Please note we deliver 6 days per week, Monday - Saturday. All deliveries will be made between 6am and 1pm.

Question 4

Do you offer delivery timeslots?

Accepted Answer

Unfourtunately we are currently unable to guarantee a delivery window but can guarantee that all deliveries will be made between 6am and 1pm.

Question 5

Can you deliver on a specific day?

Accepted Answer

We can guarantee delivery on a particular day if you add it to the 'Add a Note' section upon check out. We strongly advise that someone is at the delivery address to receive the order on the day of delivery.

Question 6

Is Nature's Choice BRC certified?

Accepted Answer

Yes! We are BRC Certified with AA Grade. This means that you can rest assured knowing we meet the high quality and safety standards expected from a food supplier.

Question 7

What do I do if there's an issue with my order?

Accepted Answer

We endeavour to always provide our customers with the highest quality products and service with no issues. However, if you do have an issue with your order, please just drop an email to orders@natureschoice.shop and we will investigate and fix it for you!

Question 8

Which payment methods do you accept?

Accepted Answer

We accept the following payment methods: 
• Visa, MasterCard
• PayPal

Question 9

What is your Refund Policy?

Accepted Answer

Here is our Refund Policy:
 
Returns ('Dry' Non-Perishable Goods only)
When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products. Returns must be received in their original condition.

Damaged Products
If any of your products are damaged in any way upon receipt, please email us at orders@natureschoice.shop. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Cancellations ('Dry' Non-Perishable and Frozen Goods only)
When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.
Please make sure you are happy with your Basket before making payment and completing your order.  Please check your Order Confirmation email to review the details of the order that you have submitted. Nature’s Choice cannot be held liable for acting in good faith on incorrect information received.

Frequently asked questions