Frequently asked questions
What days do you deliver?
London/Greater London postcodes - We deliver 6 days per week, Monday - Saturday, between 6am and 6pm. All orders placed before 6:30pm will be delivered the next day. Deliveries will be made between 6am and 1pm.
What areas do you deliver to and how much does it cost?
We currently offer delivery to all London and Greater London postcodes.
What are your order cut off times?
London/Greater London postcodes - 6:30pm for next day delivery. Please note we deliver 6 days per week, Monday - Saturday. All deliveries will be made between 6am and 1pm.
Do you offer delivery timeslots?
Unfourtunately we are currently unable to guarantee a delivery window but can guarantee that all deliveries will be made between 6am and 1pm.
Can you deliver on a specific day?
We can guarantee delivery on a particular day if you add it to the 'Add a Note' section upon check out. We strongly advise that someone is at the delivery address to receive the order on the day of delivery.
Is Nature's Choice BRC certified?
Yes! We are BRC Certified with AA Grade. This means that you can rest assured knowing we meet the high quality and safety standards expected from a food supplier.
What do I do if there's an issue with my order?
We endeavour to always provide our customers with the highest quality products and service with no issues. However, if you do have an issue with your order, please just drop an email to firstname.lastname@example.org and we will investigate and fix it for you!
What is your Refund Policy?
Here is our Refund Policy:
If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products. Returns must be received in their original condition.
Cancellations ('Dry' Non-Perishable and Frozen Goods only)
Which payment methods do you accept?
We accept the following payment methods:
• Visa, MasterCard